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Book your unforgettable tour with Travel on Green, the leading local operator based in Cusco. We deliver authentic, immersive travel adventures tailored just for you. Please review our terms and conditions before booking to ensure a seamless experience.
Have questions or need personalized assistance? Contact us anytime at info@travelongreen.com or call +51 914883792 / +51 952711905. Our friendly team is ready to help you plan your perfect Peru journey!
To book your tour effortlessly, simply enter all necessary passport details on our website, including your full name, passport number, date of birth, nationality, and gender. This ensures a smooth and fast reservation process tailored for you.
Once your payment is successfully processed, we’ll immediately verify availability and secure your permits. Your booking is officially confirmed only when you receive a written confirmation from Travel On Green—giving you peace of mind before your adventure begins.
To confirm your booking with Travel On Green, a deposit is required. This deposit guarantees your essential arrangements such as permits, train tickets, and hotel reservations. Please note that deposits are non-refundable and non-transferable. A 5.5% merchant fee is applied and paid by the traveler.
Deposit Amounts to Secure Your Tour:
Each tour package clearly states the exact deposit required to secure your spot and cover reservation costs.
The remaining balance is due in Cusco at least 48 hours before your tour starts. You can easily pay at our conveniently located Cusco office using cash, credit card, or PayPal. Please note, credit card and PayPal payments have a 5.5% processing fee.
If you won’t arrive in Cusco 48 hours before your trek, contact our sales team to explore alternative payment options.
Booking with Travel On Green is quick, easy, and secure. Select your preferred payment method—credit card, PayPal, or cash—with trusted platforms like PayPal, WeTravel, and TourRadar ensuring your payment is protected every step of the way.
To confirm your adventure, we require a small deposit to reserve your permits, hotels, and transportation. Your payment is held securely in a trust fund until your tour is complete, giving you full flexibility. If you need to modify or cancel your trip, refunds are processed smoothly back to your account. With Travel On Green, you can book confidently knowing your money is safe and your travel plans are protected.
Travel On Green makes booking easy with flexible payment options tailored to you. Pay securely with any major credit card through our trusted partner PayPal. Just reach out, and we’ll send you a personalized payment link—fast and hassle-free.
Need more choices? We also accept payments via Western Union. Contact us anytime for simple, convenient payment details.
All deposits are final and non-transferable as they cover essential permits and bookings to secure your tour. These fees allow Travel on Green to arrange everything on your behalf, so we cannot make exceptions. However, we can provide a letter to assist with insurance claims for partial reimbursement.
Cancellation policy:
A force majeure event is an unexpected situation that makes it impossible to operate a tour as planned. For Machu Picchu, this includes natural events that impact the site or restrict access. In such cases, Travel On Green cannot be held liable for any losses.
Examples of force majeure events include riots, strikes, terrorism, natural disasters, extreme weather, fires, or similar emergencies. Travel On Green may need to change, postpone, or cancel tours due to these events or insufficient traveler numbers. Depending on the circumstances, we may offer a full refund, partial refund, or no refund. We always strive to provide alternative options before canceling any tour.
Our Lifetime Deposit Guarantee protects your money in unexpected situations like war, illness, pandemics (including COVID-19), or travel restrictions that disrupt your plans. If you can’t travel, your deposit stays safe and can be applied to any future trip with Travel On Green.
To qualify:
If you’re unable to rebook yourself, you can transfer your deposit to a friend or family member. Just send us proof of the event, and we’ll secure your deposit for your next unforgettable adventure.
For day tours without Machu Picchu or pre-booked reservations like hotels or entry tickets, enjoy free cancellation up to 72 hours before your tour starts. This policy applies to top day trips like Rainbow Mountain, Humantay Lake, Sacred Valley, Maras Moray, and other amazing experiences.
Cancellations within 72 hours of your tour departure are non-refundable.
We provide flexible payment options, including full payment, installments, and custom plans to suit your needs. Refunds will be issued using the original payment method from your booking.
All travelers need a valid passport that expires at least six (6) months after their travel date, plus any necessary visas. If you’re renewing your passport, contact Travel On Green right away to update your travel details. Whenever possible, carry both your old and new passports for extra proof.
Travel On Green is not liable for any problems caused by not meeting these passport or visa requirements.
All travelers under 18 años must be accompanied by an adult. Special discounts are available for children under 17 años, and baby carriers can be provided upon advance request.
Prices are per person and include shared tents (two guests per tent). If you prefer a private tent, a single supplement of $35 USD applies. Solo travelers are paired with another solo traveler of the same gender, unless a private tent is requested.
Standard rooms offer comfortable twin beds and private bathrooms. Enjoy the option to upgrade to double beds or higher room categories upon request. Single occupancy is available with a $35 USD per night supplement. Please contact us ahead of time for any special requests or upgrades to enhance your stay.
Group tours accommodate up to 8 travelers per guide. For groups of 9 or more, a second guide joins to ensure personalized attention. On the Inca Trail, group sizes are capped at 16 travelers, with a minimum of 2 needed to start the adventure.
Traveling with a larger party? Private group tours are available! Contact us today for a customized quote tailored to your group’s needs.
Tipping in Peru is completely optional. At your pre-tour briefing the day before, you’ll receive clear tipping guidelines along with your final travel documents to ensure a smooth and enjoyable experience.
Hotel pickup and drop-off are available exclusively for accommodations in Cusco’s historic center and along the Sacred Valley route near Urubamba and Ollantaytambo. If your hotel is outside these areas, such as in Wanchaq, Santiago, San Sebastián, San Jerónimo, or surrounding neighborhoods, an additional fee applies. This fee will be confirmed and arranged before your tour, tailored to your exact location.
Train tickets from Machu Picchu are limited and subject to availability, so return times to Cusco may vary. Travel On Greeb will secure the best return train option for your group. For specific train times, please email us in advance to reserve your preferred schedule. Last-minute changes may incur extra fees.
During your tour, please follow your guide’s instructions carefully. All Inca sites and attractions have strict rules to ensure their preservation. If you encounter any issues during the tour, notify your guide or our support team immediately for assistance.
If illness or injury prevents you from continuing the tour, Travel On Green will help arrange transportation to the nearest medical center or hotel. Please note that all medical expenses, transport fees, and emergency helicopter evacuations are the traveler’s responsibility. We recommend purchasing travel insurance for full peace of mind. We will provide a medical certificate to help with your insurance claim if needed.
Travel On Green reserves the right to cancel, change, or reschedule tours due to severe weather, natural disasters, strikes, or unforeseen events. Our standard terms and conditions apply in these cases.
Key Points for Your Tour with Travel On Green:
Adventure travel offers thrilling experiences but can involve risks like illness, injury, or environmental factors. When you book with us, you accept these risks and agree to join the adventure with full awareness and excitement.
Travel On Green’s liability is limited to the total booking amount paid. We are not responsible for any indirect or consequential damages, except as explicitly stated in these terms.
All services and any disputes are governed by derecho peruano. Clients agree to resolve legal matters through the tribunales en Perú.
Discover how we prioritize protecting your personal data through our comprehensive privacy practices. Your privacy and security are always our top priorities.
